Refunds, Shipping and Exchanges

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Shipping is  3 - 10 business days, not including weekends.  Free Camping Around Australia only deliver to Australia only.  

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If you are not satisfied with the quality of what you purchased,  we will offer:
a. A full refund of the goods purchased,  pictures are required showing the faulty goods you have received.
b. A store credit which is valid for up to 6 months; or
c. An exchange of the goods for another product, on the condition that the goods are returned

within 10 business days from the date the goods were dispatched to you and the items are in their original condition as purchased, with all labels/tickets/packaging attached.

 

You may exchange an item up to a maximum of one (1) times, however you must pay the postage fees for sending the item back to us. We will pay the postage fees to resend the exchanged items to you. However, there will be a $12.50 restocking fee per batch of goods returned and exchanged.

 

Standard postage fees will apply if we agree to exchange an item more than one (1) times.

No exchanges, credit note or refunds are offered on sale items or for international customers.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

 

We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.

If you need to return, an item, please contact us for a returns form.